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Shipping charges are configured by weight and shipped via UPS ground. A $2.00 base fee will be assessed on all packages shipped to cover the cost of the packing material. Orders received after 11:00 am MST will be shipped the following business day (M - F), as long as items purchased are in stock. Please allow 2 - 4 weeks for delivery of out-of-stock items. Customers supplying a valid email address will be sent a notification to confirm their order and the expected shipping date. When an order is shipped, we will also send the customer a notification containing a UPS tracking number.
Rocky Mountain Switchplates creates quality, locally crafted products. If any piece fails to meet your expectations, we will replace it or refund the original purchase price, less shipping costs - no questions asked - for 30 days. However, it will be very helpful to our craftsman to understand how we could make this product meet your needs.
Please allow two weeks for your credit to be processed. A credit should appear on your credit card account within two billing cycles. If you do not see this credit, please give us a call; so, we can track down the problem.
For security reasons, our credit card company does not allow us to issue refunds 60 days past the original purchase. Returned pieces received after 60 days of purchase will receive an account credit for future purchases and are not eligible for a refund.
Made to order (custom) pieces may not be returned.